Client Success Support Representative

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Located in Texarkana, TX

Salary: $14/HR

Position: Client Success Support Representative
Location: Texarkana, TX
Hours: Monday-Friday 8-5
Pay: $14/HR
Apply Now: ExpressTexarkana.com

 

Job Duties:
1. Orientate necessary users new and current on the system
2. Receive inbound calls assisting basic user and client’s needs
3. Enter all correspondence in immediately
4. Record client interactions, details of inquiries and comments as well as actions taken
5. Perform quarterly audit on all clients and notate in CRM
6. Evaluate client needs to effectively promote up sells, renewals, and referrals
7. Analyze client usage of our services and client business
8. Advise clients on additional cost-effective benefits we can provide
9. Negotiate contract renewal at the end of current contract

Express Office: Texarkana
3206 Jefferson Avenue
Texarkana, AR 71854
Apply Now