Telephone Center Representative I

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Located in New Boston, TX

Position: Telephone Center Representative
Location: Texarkana, TX
Hours: Monday-Friday 8-5
Pay: $13.00/HR
Apply Now: ExpressTexarkana.com

 

Duties:

Answers telephone inquiries regarding Credit Union services and member accounts; resolves problems encountered on member accounts and refers errors and problems to the telephone center supervisor for resolution as necessary. Handles member account activity from establishing eligibility of potential members to opening all deposit and service-related accounts for the member. Obtains basic information for completion of loan applications. Identifies & cross sells relevant services. Makes withdrawals for members by teller’s check for mailing to account address, transfers loan/credit card payments, account transfers as requested by members and according to telephone center policy.  Makes necessary transactions for debit/atm cards (blocking cards for stolen/lost/closed accounts or unblocking for cards mailed back to members from Credit Union).  Assists members with debit/atm card inquiries and/or problems.  Reorders checks with no changes.  Completes verification of deposits for member activity received via mail or fax.  Sets up and assists members with home banking/bill payment/electronic statement services.  Quotes current loan and savings rates.  

 

 

Express Office: Texarkana
3206 Jefferson Avenue
Texarkana, AR 71854
Apply Now