Dispute Investigations Chargeback Sr. Process Specialist

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Located in Killeen, TX

Salary: Up to $12/ Hr

Essential/Primary Job Duties:

  • Support, enforce and comply with bank policies, procedures and chargeback rules and regulations.
  • Process PIN, Signature and SAFE dispute queues on a daily basis
  • Complete data entry processing for all Expedited Dispute Forms  
  • Research and Process all reject report items
  • Research CD401 report
  • Refund customer fees involve due to CD401 report
  • Process CD401 settlement to include online transaction entries
  • Process customer debit memo notifications on CD401 settlement
  • Processing of customer fees reversals due to CD401 report
  • Process AFFN settlement to include online transaction entries
  • Process of all representments and attach documents to case
  • Process of all fulfilled retrievals and attach documents to case
  • Alert investigator of chargeback’s involving case and non-case related IDNL’s (chargeback actions), representments and 2nd chargeback’s
  • Report any dispute related issues or procedure violations to appropriate management
  • Other duties as assigned

Minimum Qualifications and Education Required:

  • High School Diploma or Equivalent
  • At least 18 years of age
  • 10-key by touch
  • Customer Service Experience
  • Prior chargeback experience preferred
  • Ability to work with minimal supervision
  • Ability to organize and prioritize
  • Capable of meeting daily deadlines
  • Good communication skills
  • Must successfully pass background investigation according to company policy
  • Must be able to get along with co-workers and work effectively in a team environment
  • Ability to work overtime as needed

Express Office: Temple
200 West Calhoun Avenue
Temple, TX 76501
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