Member Service Representative


Located in Fayetteville, NC

Salary: $12/HR

Member Service Associate: $12/HR

Job Description:

Processes all transactions, to include loan payments, share deposits, share draft deposits, share withdrawals, share draft withdrawals and account transfers, in a timely and efficient manner.

Provides money orders and savings bond redemptions.

Interviews members and potential members regarding all Credit Union services, Member eligibility, benefits and responsibilities and explain features and benefits of products and services.

On a rotating basis, will work the reception/first impression desk to assist in directing member traffic, answering inquiries and signing in members for service.

Establishes primary share account numbers and prepares documents for input into computer system, payroll deductions or direct deposit.

Processes share draft reorders, mini-statements, account researches, changes of address, and providing account information to the member.

Assists members in the reconciliation of their accounts, issues stop payment notices and other exceptions items. Monitors overdraft reports and determines if overdrawn accounts can be collected. Makes necessary transfers from accounts.

Balances in a timely and efficient manner and maintains a secured cash drawer at all times. Reports any and all outages to the Supervisor.

Job Requirement:

6 months to 1 year cash handling and customer service experience required.  Previous banking or credit union experience is helpful.

Experience working in a call Center taking inbound and outbound calls

Strong communication skills and the ability to communicate effectively with members either in person or on the phone.

A strong working knowledge of the products and services offered by the Credit Union and the ability to recognize needs and recommend




Express Office: Fayetteville
894-E Elm Street
Fayetteville, NC 28303
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