Computer Assistant

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Located in Mount Vernon, IL

Salary: 16-25$/hr.

We are searching for a talented computer assistant to monitor, diagnose, and resolve technical issues associated with a range of hardware and software systems.

As a computer assistant, you will be required to help customers by setting up user accounts, installing operating systems, and provide training on new software programs, among other duties.

Computer Assistant Responsibilities:

  • Responding to customer requests and emergencies as needed.
  • Monitoring computer systems for malfunctions and errors.
  • Performing maintenance and updates on hardware and software systems as needed.
  • Installing new hardware such as computers, servers, and other peripherals.
  • Installing and updating software such as MS Office, antivirus, and operating systems.
  • Troubleshooting and diagnosing technical issues.
  • Implementing repairs and updates based on diagnostic assessments.
  • Generating error, diagnostic, and repair reports.
  • Providing customers with training on the operation and maintenance of various computer systems.
  • Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques.

Computer Assistant Requirements:

  • Degree in computer science, information technology, or similar.
  • CompTIA A+ or Network+ certification preferred.
  • Minimum of 1 years’ experience in information technology preferred.
  • Valid driver's license and own transport preferred.
  • Ability to provide excellent customer service even in stressful situations.
  • Excellent analytical thinking and problem-solving abilities.

Express Office: Carbondale
1301 West Main Street
Carbondale, IL 62901
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