Computer Network Support Specialist

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Located in Lincoln, NE

Salary: up to $30/hour

 

Express Employment is sourcing for network technicians for a local Lincoln company whose biggest focus is longevity with a company. The computer/network technician is responsible for being the primary technical resource for customers technical needs. The computer/network technician works directly with businesses to address technical needs including repairing most common computer/network issues, installing new computer/network equipment, monitoring computer/network health, proposing system upgrades, and looking out for the best technical interests of the customer. This includes, but is not limited to, on-site service calls, answering technical phone calls, answering emails, working new and existing tickets, and responding to monitoring alerts. Some after-hours time is necessary to finish up remote support sessions, complete on-site projects in a timely fashion, and conduct after-hours maintenance. Routine on-site work will also be necessary.

RESPONSIBILITIES:

• Provide remote and/or onsite support for desktop environments including troubleshooting of PC/Mac laptops, desktop hardware, and related applications and peripherals

• Provide remote and/or onsite support of end users and assist them with any technical issues they may have

• Provide intermediate level network troubleshooting

• Provide intermediate level server troubleshooting

• Monitor server & network monitoring system for alerts

• Primary contact for network and server issues • Periods of 24x7 “on call” for emergency issues (approximately one week per month)

• Log and track trouble tickets using help desk application

• Performing software/hardware installations, troubleshooting, and maintenance of small business servers, computers, switches, firewalls, and other network peripherals

• Maintain scheduled and non-scheduled system backup and recovery processes • Administration of production systems

• Documentation of all work, system passwords, and system configuration changes • Pickup and delivery of computer equipment

• Other duties as assigned

REQUIREMENTS:

• Minimum of 3-4 years working in a computer services/technical support role

• Server and network certifications are preferred but not required

• Working knowledge of switches, routers, firewalls

• Ability to document issues and problem resolutions in accordance with company policies

• Ability to follow written documentation step by step when setting up new systems or modifying existing systems

• Aptitude to learn new systems and new technology

• Excellent written and verbal communication skills with the ability to communicate with all levels of personnel

• Flexible meal breaks

• Valid driver’s license with no substantial driving infractions

• Ability to stay on phone calls or support sessions until their completion o May include non-stop hours on the phone o May include staying up to an hour after normal end of day

EXPERIENCE:

• Substantial desktop troubleshooting, repair, and malware extraction knowledge

• Substantial experience supporting Windows desktop operating systems (Windows 7 through Windows 10)

• Background in desktop & server support

• Intermediate experience with Windows based servers

• Intermediate experience with Active Directory and Windows Group Policy

• Intermediate experience administering Exchange 2007-2019 and Office 365

• Intermediate firewall, switch, and wireless knowledge

• Basic experience with Linux, Unix, BSD and similar Unix style systems

If you are interested in this position, please send a resume to kaitlyn.meints@ expresspros.com or give us a call at 402-420-5800.

Express Office: Lincoln
4955 O Street
Suite C
Lincoln, NE 68510
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