Electronic Monitoring Supervisor

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Located in Red Deer, AB

Salary: $45,000-$60,000 Annual

Our Red Deer based client is seeking an Electronic Monitoring Supervisor for a full time Indeterminate position to oversee their 24/7 GPS monitoring program for participants using devices across the country.  If the opportunity to deal with a variety of fast paced situations excites and motivates you and you have a passion to be part of community safety and wellness this may be a great opportunity for you!

Responsibilities

  • Validate zone breaches or distress signals
  • Operate GPS monitoring software
  • Interpret court orders
  • Understand and have the ability to install GPS electronic monitoring equipment on participants as required
  • Operate computer-aided communications and dispatching equipment
  • Communicate with dispatch centre and/or regional police services as required
  • Complete accurate and timely reports as required
  • Oversee team of 3+ operators, coach, monitor and train as directed
  • Ensure proper functioning of equipment
  • Perform general office duties
  • Provide outstanding customer service
  • Maintain records and logs as directed

Requirements

  • Work on a rotational shift schedule that may include days/evenings/nights/weekends, 8-10 hours per day and on-call
  • Minimum of 2 years in a customer service, call centre or dispatch role
  • Minimum of 1 year previous supervisory experience
  • MS Office proficiency
  • Proven English fluency including concise, accurate written and verbal communication under stressful conditions
  • Ability to proficiently operate GPS monitoring and tracking software
  • Proven ability to remain calm and take appropriate actions and follow protocols under pressure as per policy and operational guidelines
  • Proven Ability to quickly summarize and paraphrase information that is heard to report to appropriate authorities
  • Proven ability to thrive in a fast paced environment and multi-task with ease
  • Team player who thrives in collaboration that can also work independently

Security and Safety

  • Criminal record check
  • Basic security clearance

Compensation

$45,000-$60,000 salary per year based on skills and experience

Express Office: Red Deer
5579 47th Street
Unit 6
Red Deer, AB T4N 1S1
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