Technical Support Specialist

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Located in Branson, MO

Salary: 13

*Inspects personal computer equipment and read order sheet, listing user requirements to prepare microcomputer for delivery.

*Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.

*Load specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Enter commands and observes system functions to verify correct system operations.

*Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operation problems.

*Instructs user in use of equipment, software, and manuals.

*Recommend or preform minor remedial actions to correct problems.

*Coordinate activities with help desk, network services, or other information systems groups.

*Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

*Replace defective or inadequate software packages.

*Refer major hardware problems to service personnel for correction.

*Understand business model, department functions and processes to offer suggestions regarding IT solutions.

*On-call rotation.

*Nights, weekends and holidays.

*Will perform other duties as required.

 

EDUCATION REQUIREMENTS: High school diploma or GED
One-year certificate from college or technical school
or Three to six months of related experience or a combination of education and experience
Software/application support

 

 

CALL OR STOP BY OUR OFFICE TODAY!

WE ARE OPEN MON-FRI 8AM-5PM

LOCATED AT: 2001 STATE HWY 248, STE 8, BRANSON,MO 65616

PH: (417) 335-2700 

Express Office: Branson
2001 State Highway 248
Suite #8
Branson, MO 65616
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