B2B Customer Care Representative


Located in Caledonia, MI

Salary: $15.00-$18.00/HR

B2B Customer Care Representative Job Summary:


A manufacturing and distributor of medical devices company located in Caledonia is seeking a B2B Customer Care Representative to join their team. The B2B Customer Care Rep. is expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met. A Customer Care Rep. is also responsible for accurately providing relevant account information and addressing issues promptly by responding to incoming inquiries on orders, products, and pricing. To be successful in this role you must have intermediate to advanced technical skills in order to help customers design products in addition to excellent service experience.


If you pride yourself on offering great service, take ownership of your clients experience and are looking for a company interested in growing your career this position is a great fit for you!


Location: Caledonia, MI

Position Type: Fulltime, Evaluation Hire

Pay: $ 15- $18/HR Depending on Experience & Education  

Schedule: Training hours- 9:00am to 5:30pm, once fully trained 10:00am to 6:30pm Monday-Friday.

Customer Care Representative Qualifications:

  • Excellent written and verbal communication skills
  • Accuracy and attention to detail

  • Good organizational and problem solving skills
  • Ability to work under targets and with deadline
  • Positive attitude, proactive engagement and solutions seeking
  • Ability to prioritize work and work effectively on multiple tasks
  • B2B (business to business) Customer Service experience, must have supported companies/business owners
  • 2+ years of B2B Customer Service experience
  • Intermediate Excel, Word and Outlook skills
  • High School Diploma or GED required

Apply Now!

Quick Apply Here

  • Send your resume: Grace.Kunnen@ExpressPros.com 
  • Give our office a call: 616-281-0611
  • Stop by our office: 1760 44th Street SW, Suite 10. Inside the Chateau Centre.

What Makes Express Employment Professionals Different?

Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.


Express has a wide variety of jobs available, including:

  • Light Industrial
  • Skilled Trades
  • Administrative
  • Professional

Benefits of working with Express:

  • Weekly Pay
  • Medical, Dental, Vision, Short-Term Disability, and Life Insurance
  • 401(K) Savings Plan
  • Holiday and Vacation Pay
  • Scholarship programs
  • Free Online Training

For a complete listing of all open positions, visit: http://www.expresspros.com/GrandRapidsMI/Job-Openings.aspx

Express Office: Grand Rapids
1760 44th Street Southwest
Suite 10
Grand Rapids, MI 49519
Apply Now