Contact Center Specialist

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Located in Temple, TX

Salary: Up to $17.00 / hour

Patient Specialist

Currently seeking a Patient Specialist for an evaluation hire opportunity with a local hospital. The ideal candidate will possess expertise in a call center, customer service and/or healthcare setting.

 

Responsibilities of the Patient Specialist:

  • Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients,
  • Schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution
  • Ensures accurate, compliant, and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
  • Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system
  • Verifies insurance coverage or determines patient self-pay responsibility and provides cost information.
  • Schedules an appointment for the patient or family member with a financial counselor if appropriate.
  • Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests
  • Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement
  • Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff
  • Identifies emergent patient situations based on caller information and coordinates immediate triage
  • Responsible for calming upset callers by providing a composed and professional demeanor and can identify and escalate priority issues for resolution

 

Requirements of the Patient Specialist:

  • Excellent interpersonal and communication (oral and written) skills
  • Excellent data entry, numeric, typing and computer navigational skills
  • Experience in a call center, customer service and/or healthcare setting
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
  • Comfortable working in a fast paced constantly changing stressful environment
  • Must pass PSS or CCS training program and successfully complete competency exam to maintain position

 

 

Express Office: Temple
200 West Calhoun Avenue
Temple, TX 76501
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