Contact Center Specialist
Located in Temple, TX
Salary: Up to $17.00 /hr
Major hospital in Temple, Texas is currently seeking a Contact Center Specialist. The Contact Center Specialist will possess expertise in a call center, customer service and/or healthcare setting.
Essential Job Functions:
- Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
- Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
- Verify insurance coverage or determines patient self-pay responsibility and provides cost information.
- Schedules an appointment for the patient or family member with a financial counselor if appropriate.
- Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
- Interprets physician orders to schedule appointments and ancillary tests.
- Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.
- Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution
Skills and Experience:
- Excellent interpersonal and communication (oral and written) skills
- Excellent data entry, numeric, typing and computer navigational skills
- Experience in a call center, customer service and/or healthcare setting
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
- Comfortable working in a fast paced constantly changing stressful environment
Monday-Friday, Must be available for shifts between 7am and 7pm
Up to $17.00/hr
In addition to submitting your online application resumes in Microsoft Word format can be submitted to:
Express Office: Temple
200 West Calhoun Avenue
Temple, TX 76501