Contact Center Specialist

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Located in Temple, TX

Salary: Up to $17.00 /hr

Major hospital in Temple, Texas is currently seeking a Contact Center Specialist. The Contact Center Specialist will possess expertise in a call center, customer service and/or healthcare setting.

 

Essential Job Functions:

  • Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
  • Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
  • Verify insurance coverage or determines patient self-pay responsibility and provides cost information.
  • Schedules an appointment for the patient or family member with a financial counselor if appropriate.
  • Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines.
  • Interprets physician orders to schedule appointments and ancillary tests.
  • Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff.
  • Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution

 

Skills and Experience:

  • Excellent interpersonal and communication (oral and written) skills
  • Excellent data entry, numeric, typing and computer navigational skills
  • Experience in a call center, customer service and/or healthcare setting
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
  • Comfortable working in a fast paced constantly changing stressful environment

 

Schedule:

Monday-Friday, Must be available for shifts between 7am and 7pm

 

Pay Rate:

Up to $17.00/hr

 

In addition to submitting your online application resumes in Microsoft Word format can be submitted to:

jobs.templetx@expresspros.com

Express Office: Temple
200 West Calhoun Avenue
Temple, TX 76501
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