Customer Service Representative - Guelph
Located in Guelph, ON
Salary: 39,000 per year
Customer Service - Guelph
We are looking for an experienced, independent, reliable, and flexible Customer Care Technician who understands and is committed to the genuine care and outstanding experience of our customers. Our goal is to deliver, inspired, committed and extraordinary service. This position will begin on a contract basis with a strong opportunity for a permanent job offer.
As the Customer Care Specialist your role includes:
- Receive incoming phone calls and emails
- Process customer orders within 24 hours of approval and send order confirmations.
- Process order changes according to established company policies and procedures.
- Provide timely and accurate information in support of customer order status and product performance inquiries
- Perform courtesy calls to ensure previous requests and/or problems were resolved satisfactorily
- Build, strengthen and maintain positive business relationships by establishing rapport with customers and contacts
Skills and Qualifications:
- Two or more years’ experience in Customer Service, preferably in a construction related environment.
- Working knowledge of the construction industry is an asset
- Excellent telephone and email etiquette.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Excellent problem-solving skills.
- Post secondary education in Business Administration or a related field is an asset
To learn more about this and other Customer Service related opportunities, email your resume to our Guelph Team: email@example.com
For over 40 years Express Employment Professionals has been the leading Staffing partner in the Guelph and surrounding area. We have a large professional team of senior tenured employees who are working hard to achieve our weekly goal of putting as many people in the Guelph area to work this year! We are a community driven company that prides itself on the success of others and getting our associates full time work to help better their futures
Express Office: Guelph
45 Speedvale Avenue East
Guelph, ON N1H 1J2