Customer Service Rep

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Located in Joplin, MO

Salary: $14-$18.50/Hour

Express Employment is now recruiting for customer service reps who are genuinely excited to help customers. Some of the qualities we are looking for include patients, empathy, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities

  • Handling Inbound Calls from customers with issues and helping resolve issues
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Benefits: There is a wide range of benefits that you can customize to fit your needs including:

  • Medical/dental/and vision plans
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vacation Pay
  • Life Insurance
  • Prescription Drug Reimbursement
  • Referral Bonuses

Compensation: $11/hour

Shift: Monday-Friday 8A-5P

Location: Joplin, MO

Express Office: Joplin
1501 East 20th Street
Joplin, MO 64804
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