HVAC Service Coordinator

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Located in Pensacola, FL

Salary: $17.00 - $18.00

HVAC Service Coordinator


Position Description
The Service Coordinator develops monthly, weekly and daily work schedules for Service Technicians to assure customer commitments are met.  Dispatches Service Technicians to meet the schedule making modifications on an on-going basis as new service requests are received.  Provide support to assure a timely flow of all materials, tools, test equipment and paperwork to all Service Technicians to fulfill customer requirements.  Make sure all accounting needs are met and work as a team with all other associate personnel to assure a successful branch operation.


• Taking Service calls (average 50 per day)
• Scheduling and dispatching technicians daily, weekly, monthly
• Working with customer websites to check in & check out
• Forecasting technicians schedules for Preventative Maintenance
• Running reports to review jobs & statuses
• Maintaining various spreadsheets
• Modifying schedules on an on-going basis as new service requests are received
• Communicating through emails daily
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Oversee all communications within specifically assigned territories.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

 

Hourly Pay - $17-$18 (depending on experience)

 

Qualifications
• Proficient in Word, Excel, Outlook
• Strong typing skills (60 wpm)
• High school diploma
• HVAC/dispatch experience preferred
• Effective communication skills including verbal, written and presentation skills.
• Proven ability to work effectively both independently and in a team based environment
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Strong multi-tasking and organizational skills

 

Benefits
The following is a brief overview of the company’s benefits program: 
• Major health and dental insurance
• Life insurance
• Long term disability
• 401K with company match
• Paid sick, vacation and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement

Express Office: Pensacola
7100 Plantation Road
Suite 4
Pensacola, FL 32504
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