Customer Service Representative

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Located in Redding, CA

Salary: $14-$18/hr DOE

Express Employment is seeking a reliable and out-going Customer Service Representative! 

 

-This position involves direct contact with potential and active clients, customers and a high volume of calls and emails. Successful candidate will work with student support, sales and orders teams, and might be tapped for other miscellaneous projects. The ideal candidate will thrive in a dynamic environment and possesses the ability to multitask and operate under deadlines. Applicants must demonstrate initiative and a willingness to tackle new projects.
 
Duties and responsibilities:
• Communicate with customers via email and phone
• Troubleshoot issues related to eBook platform
• Understand proprietary eBook platform and give demos to interested parties
• Assist customers with tracking, returns and refunds
• Answer sales-related questions and document in client-management system
• Work directly with Sales and Marketing manager and support team
• Field textbook orders and enter into QuickBooks for processing
 
Qualifications and skills:
• Previous customer support experience
• Capacity to quickly learn new digital platforms
• Strong listening, oral and communication skills
• Excellent interpersonal skills
• Ability to multitask and manage time
• Solid organizational skills
• Friendly and approachable demeanor
• Attention to detail and methodical approach
• Reliable, punctual and self-motivated
• Familiarity with Office Suite (i.e. Excel, Word, and PowerPoint)

Express Office: Redding
2697 Victor Avenue
Suite B
Redding, CA 96002
Apply Now