Bilingual French/English Contact Centre Representative - Work from HOME


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Located in St. Catharines, ON

Salary: $20.50/hour

Bilingual Contact Centre Representative – Work From HOME!           

Are you bilingual in English and French?  Do you like the idea of working from your home-based office on a permanent basis?  Express Employment Professionals in St. Catharines is recruiting a team of Bilingual Contact Centre Representatives for a permanent work-from-home opportunity.  This vacancy is perfect for a candidate who is client service minded and thrives in an independent work environment.

What’s in it for you?

  • Monday – Friday work schedule (8am-5pm or 9am-6pm)
  • No work on weekends! No work on Stat Holidays!
  • Full time, permanent role with benefits after 3 months
  • Competitive salary
  • Merit increases
  • Extensive training
  • Work from home

Job Overview:

  • Receiving inbound calls (approx. 15-20/day)
  • Working with the customers to ensure the highest quality of standards are met
  • Assessing client needs and provide solutions
  • Documenting all calls/customer interactions
  • Responding professionally to difficult customer issues or inquiries

Are you Qualified? You have:

  • The ability to speak and write fluently in both English and French (French Canadian)
  • Minimum 1-2 years retail/customer service/call centre experience
  • High School Diploma or equivalent *an asset
  • Strong computer/typing skills
  • Excellent written and oral communication skills
  • Professional phone etiquette
  • Ability to maintain confidentiality
  • Effective time management and organizational skills
  • Proficiency in MS Office Suite, Internet and email communications required
  • Ability to work independently in a team environment

Wage: $21.05/hour (40-hour work week)

Interested and Qualified? We want to hear from you!

Your Choice of 4 Easy Ways to Apply! 

  • Give us a call at 905-687-9595 to speak with our recruiting team!
  • Email your resume to:  
  • Submit an application online at
  • Visit our local office at 436 Vansickle Rd Unit 11, St. Catharines, ON L2S 0A4

Express can help you find a job or career that is a good fit for your needs and abilities. We are a Full-Service Human Resources Center. If you do not possess the above skill set but would like to explore other opportunities we may have, please feel free to reach out! 

About Express 

Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. And, as one of the leading staffing agencies in the U.S., Canada, South Africa, Australia, and New Zealand, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.


Express Office: St Catharines
436 Vansickle Road
Unit 11
St Catharines, ON L2S 0A4
Apply Now