Call Center Representative - Spanish Bilingual

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Located in Tualatin, OR

Salary: $20-$22 DOE

 

Exciting Bilingual Customer Service Representative opportunity! Our fantastic client in Tualatin is on the lookout for a dynamic individual to join their team as a Customer Service Representative! Are you fluent in both English and Spanish? Do you thrive on delivering top-notch customer service that leaves everyone impressed? If so, this is the opportunity you've been waiting for! Join us in creating exceptional experiences for both external and internal customers. Your passion for communication and dedication to customer satisfaction could be the game-changer we need. Elevate your career with us – apply now and be part of a team that values excellence! This is an evaluation-to-hire opportunity!

 

Duties:

  • Provide exceptional customer service support to clients and vendors
  • You will provide answers to questions and provide resource information as needed
  • Responsible for gathering detailed information, running verification checks, certificate of insurance tracking, W-9 verifications, and other pre-registering duties
  • Answer phone calls, assist all callers with setting up profiles, updating membership subscriptions, and collecting any data needed for their account
  • Follow-up with clients who have left messages, subscriptions that need updating enrollment verifications
  • Respond to customer emails and chats in a professional and friendly manner
  • Communicate with customers via phone, email, and chat
  • Provide knowledgeable answers to questions about product, pricing, and availability
  • Data entry in various platforms
  • Additional duties assigned as needed


Knowledge, Skills, Abilities:

  • Two or more years of customer service experience
  • Strong interpersonal skills including strong active listening skills, ability to receive and give feedback, and goal-oriented
  • Computer experience and knowledge of MS Word, Excel, and Outlook
  • Excellent phone etiquette, verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize workload
  • Possesses problem-solving skills as well as being able to make logical decisions and set pretties
  • Ability to work with deadlines and meet them by their due date
  • HS Diploma/ GED

Pay: $19-$21/hr. DOE

Schedule: Monday-Friday, 8:30 am-5 pm

Benefits offered during the evaluation period (once hired full benefits package offered):

  • Medical, Dental, and Vision Insurance
  • 401k
  • Term Life and Short-Term Disability
  • We offer $100 referral bonuses, if you have friends or family looking for work, we will pay you!!

As one of the leading staffing companies in North America, Express Employment Professionals works with job seekers to help them find the right opportunity for you and their careers. We offer competitive wages, immediate medical benefits, a 401(k) plan, weekly paychecks, and more! Employment with Express Employment Professionals depends on the successful completion of the Express process, which may include drug testing, background checks, meeting Express bonding requirements, and completing the work authorization paperwork.

Apply in 3 ways!

  1. Call us at Monday-Friday 7 am-5 pm
  2. Submit your application via www.ExpressPros.com/WestTualatin, be sure when you submit your app to submit it to the West Tualatin location.
  3. Stop by our office! Express Employment Professionals is located at 8100 SW Nyberg St Suite 290, Tualatin, OR 97062.

Express Office: West Tualatin
8100 Southwest Nyberg Road
Suite 290
Tualatin, OR 97062
Apply Now