Customer Service Lead

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Located in Lakeville, MN

Express is helping a company in the south metro add a customer service lead to their team!

 

Position Summary:
Customer service activities such as order entry, quoting, resolving customer questions or complaints and
developing programs and procedures to enhance productivity and performance.

 

Summary of Essential Job Functions:


• Answering phones
• Order entry
• Invoicing
• Quoting
• Providing support to outside sales reps
• Setting appointments for outside sales reps
• Telemarketing to new prospects
• Handling customer requests and complaints
• Maintaining current part numbers/descriptions in software and on website
• Maintaining current pricing for customer accounts
• Setting up customers with online ordering access
• Other duties as assigned

 


Minimum Requirements:

  • High school diploma or GED
  • Valid driver’s license
  • Computer experience

 


Abilities Required:

  • Ability to manage time and resources with no direct supervision
  • Ability to communicate effectively both verbally and written
  • Ability to self-motivate and remain goal oriented
  • Ability to make quick and accurate decisions
  • Ability to operate a computer and related components
  • Ability to safely operate a motor vehicle

 

Express Employment Professionals pairs local businesses with job seekers in a wide- range of industries. Let Express find the right job for your schedule and experience the benefits of being an Express Associate. Call, come in, or go online to see how Express can make your job search easier. There is never a fee for those looking to find a job through Express! Holiday pay and immediate medical insurance offered by Express Employment Professionals.

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Express Employment Professionals is a leading staffing provider in the U.S., Canada and South Africa. Every day, we help job seekers find work and help businesses find qualified employees. Founded in 1983, Express annually employs over 552,000 people across more than 825 franchise locations worldwide.

Express Office: Lakeville (Savage)
8275 210th Street West
Lakeville, MN 55044
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