Computer Service Network Technician

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Located in Mount Vernon, IL

Salary: $18-$32 per hour

Express Employment Professionals is hiring for an Informational Technology company who is search of a Computer Service Network Technician.

Job Responsibilities

Answer inbound calls and help walk-in customers

Determine scope of customer issue in an effective and professional manner

Effectively resolve customer issue in a timely manner

Properly document actions taken

Represent company in a professional and ethical manner

Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to your assessment of the customer wants and needs.

Network, server and desktop setup and repair

Setup wireless networks (some outdoor)

Setup video surveillance cameras

Assemble PC hardware and load Windows O/S

Quickly determine hardware and software failures

Some driving to customer offices and homes

Work alone and as a team member

A Successful candidate will:

Be always learning new things and utilizing that knowledge

Be willing to take on new responsibilities and adapt to changing circumstances

Be trustworthy and reliable

Be on time for appointments

Be successful in acquiring certifications on a broad range of software and hardware

Be able to work extended hours or weekends occasionally

Job Requirements

Skills needed:

Excellent written and oral communication skills

Ability to learn new technical concepts quickly

Communicate technical directions over the phone to inexperienced computer users

Excellent customer interaction skills

Strong organizational and multitasking skills

Ability to problem-solve

Ability to follow written instructions

Ability to work in a fast paced changing environment

Know Microsoft Windows versions XP, 7, 8, 10, familiarity with Microsoft Windows Servers a plus

Be familiar with Microsoft Office and other common software applications

Know network, router and wiring specifications

Know wireless networking specifications

*CompTIA, Cisco, Windows*

Express Office: Carbondale
1301 West Main Street
Carbondale, IL 62901
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