Dispatcher

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Located in Waco, TX

Salary: $12.00/hr.

Local Telecommunications company has an immediate need to add more Dispatchers to their staff. 

Dispatchers will assist customers by dispatching technicians to various locations needing service and/or repairs.

Work Schedule:
These dispatcher positions will have their work scheduled for typically 40 hours per week and will rotate each month between these 3 schedules; 8AM-5PM, 10AM-7PM and Noon-9PM.  Dispatchers will be required to rotate and work 3 weekends per month and have their days off during the week.  Dispatchers will work on a rotational basis concerning scheduled hours during the day, evenings, weekends and holidays.

Please do not apply for these positions if you are unable to work the required schedule.

$12/hr.

The Dispatch position will be responsible for:

  • Answering incoming calls from customers and technicians related to work orders within the billing system as well as performing outbound calls to customers to verify scheduled appointments.
  • Assisting field technicians with troubleshooting in regards to installs and service calls.
  • Representing the company in a positive, professional, and ethical manner while working to exceed customers’ expectations.
  • Having a thorough understanding of company billing system and troubleshooting tools to assist technicians in the field.
  • Working cooperatively with other departments as needed to resolve issues in the field so that technicians can complete their work orders.
  • Supporting customer requests for missed orders to assist overall completion rate.
  • Being proficient with all troubleshooting and installation procedures.
  • Consistently meeting or exceeding established goals and performance metrics.
  • Other duties as assigned.

Character traits needed to succeed in this position include:

  • Systematic Thinking - Makes effective use of organizational systems and processes, takes an organized, logical approach to thinking through issues, applies learning to new situations.
  • Attention to Detail  - Able to zoom in to detail quickly and accurately, checks information, picks up inconsistencies and mistakes, can make detailed comparisons between similar sources.
  • Initiative  - Identifies ways to improve processes/situations, takes responsibility for improvements or solving problems, sets own standards above prevailing standards, show dissatisfaction with substandard or inefficient activities.
  • Learning Capability - Picks up new skills quickly, develops expertise.

Requirements:

  • High school diploma or equivalent.
  • One (1) or more years of experience as a dispatcher in a voice, video, or data industry call center.
  • Ability to use a PC and proficient in Microsoft  Office Suite (Excel, Word, PowerPoint, Access and Outlook).
  • Excellent communication skills.
  • Ability to work in a fast paced environment with several billing systems and databases while taking calls.
  • Ability to type as least 35 words/minute on a computer keyboard with 95% accuracy.

Express Office: Waco
6321 Sanger
Waco, TX 76710
Apply Now