IT Technical Support

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Located in Lubbock , TX

Job Description

The help desk technician is responsible for performing first-tier technical help desk support to all users. Assists and supports area personnel and promotes a team environment. Keeps management well informed of area activities and maintains all related records.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

Requirements

  • Microsoft 10
  • Office 365
  • Cloud-based systems
  • Proven experience as a help desk technician or other customer support role
  • Tech-savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered

 

Job Types: Part/Full - Time 

Salary: $15.50 /hour

 

Express Office: Lubbock
7412 South University
Suite 11
Lubbock, TX 79423
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