Customer Relations Representative


Located in Kelso, WA

Salary: $13.50-$17.00 DOE

Express is actively recruiting for a Customer Relations Representative for a local insurance company. The ideal candidate will be an energetic professional interested in helping the business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. This is an evaluation to hire position, full time Monday-Friday 8-5pm paying $13.50-$17 per hour, DOE.



  • Retain clients through setting appropriate deadlines in which you meet or exceed the deadline set; when you have not set appropriate deadlines you have two options; Call back client and reset deadline or ask your team to handle the transaction by the deadline.
  • In every interaction consider the potential that this may be the last time you talk with the client and ask them to schedule a conversation (appointment) to address their SWOT (Strengths, Weaknesses, Opportunities, and Threats).  SWOT can/will be address in SS, A/A, Comp Home, I/R, or Retirement.   A minimum of 5 of the above appointments set each week (excluding SS).
  • Mastery of Structured Service appointment and always debrief the appointment per our process.


  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Excellent interpersonal skills
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Proactive in problem solving
  • Ability to multi-task
  • Property and Casualty license 


  1. We take walk in interviews Mon.-Fri from 9am-2pm at 1208 Washington Way in Longview 
  2. Complete the application on our website
  3. Submit your resume via email to
  4. Call Express Employment Professionals at 360-414-1200 to speak with a hiring manager (Mon-Fri, 8am to 5:00pm).

"All employment offers are contingent on the successful completion of a pre-employment drug screening and criminal background check in compliance with all applicable federal and state laws."

Express Office: Longview
1208 Washington Way
Suite 130
Longview, WA 98632
Apply Now