Call Center / Customer Service Representative

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Located in Brighton, MI

Salary: $15.00 hour

Express Employment Professionals of Howell/Brighton is assisting a local Brighton Call Center in need of Customer Service Representatives to answer incoming customer calls and assist with order placements. This position is requiring a person to have a computer and internet access to work remotely from home for an indefinitely amount of time. This position will eventually return to the main office.

Day shift
9am – 6pm Monday through Friday.
Saturday 10:00am to 6:00pm availability needed because some Saturdays will be required occasionally.

Wage is $15 - $16/hour depending on experience.

General Tasks:

  • Take inbound calls as received while maintaining exceptionally low hold times for customers.
  • Respond to customer inquiries via email within a timely manner
  • Respond to company voicemails
  • Engaging with freight carriers and manufacturers for order status, warranties, delivery status, etc.
  • Maintain timely follow-up and correspondences with customers on a daily basis
  • Complete other projects and task as assigned by management

Responsibilities:

Resolve customer issues in the most efficient and effective way, while exceeding the customer’s expectation and maintaining the best interest of the company which may include:

  • Damage/Warranty claims
  • Order status/logistics
  • Cancellations
  • Entering Refunds/Credits

Requirements:

  • Strong typing skills and proficiency with computers
  • Proficiency in Microsoft Office, including Microsoft Word, Excel and Outlook
  • Strong written and oral communication skills (able to communicate comfortably and effectively in English)
  • Strong problem-solving skills and ability to multi-task
  • Ability to exhibit patience and express empathy toward customer problems
  • Ability to maintain a professional demeanor at all times
  • Previous call center experience and inbound calling traffic
  • High School Diploma and some College preferred

 

Call Express at 517 546-5627 and ask for Carrie
Send resume to carrie.smith@expresspros.com
Submit online application to www.expresshowell.com or click Apply Now

 

Express Office: Howell (Brighton)
2160 Grand River Annex
Suite 200
Brighton, MI 48114
Apply Now