Call Center / Customer Service Representative
Located in Brighton, MI
Salary: $15.00 hour
Express Employment Professionals of Howell/Brighton is assisting a local Brighton Call Center in need of Customer Service Representatives to answer incoming customer calls and assist with order placements. This position is requiring a person to have a computer and internet access to work remotely from home for an indefinitely amount of time. This position will eventually return to the main office.
9am – 6pm Monday through Friday.
Saturday 10:00am to 6:00pm availability needed because some Saturdays will be required occasionally.
Wage is $15 - $16/hour depending on experience.
- Take inbound calls as received while maintaining exceptionally low hold times for customers.
- Respond to customer inquiries via email within a timely manner
- Respond to company voicemails
- Engaging with freight carriers and manufacturers for order status, warranties, delivery status, etc.
- Maintain timely follow-up and correspondences with customers on a daily basis
- Complete other projects and task as assigned by management
Resolve customer issues in the most efficient and effective way, while exceeding the customer’s expectation and maintaining the best interest of the company which may include:
- Damage/Warranty claims
- Order status/logistics
- Entering Refunds/Credits
- Strong typing skills and proficiency with computers
- Proficiency in Microsoft Office, including Microsoft Word, Excel and Outlook
- Strong written and oral communication skills (able to communicate comfortably and effectively in English)
- Strong problem-solving skills and ability to multi-task
- Ability to exhibit patience and express empathy toward customer problems
- Ability to maintain a professional demeanor at all times
- Previous call center experience and inbound calling traffic
- High School Diploma and some College preferred
Call Express at 517 546-5627 and ask for Carrie
Send resume to firstname.lastname@example.org
Submit online application to www.expresshowell.com or click Apply Now
Express Office: Howell (Brighton)
2160 Grand River Annex
Brighton, MI 48114