Member Service Representative/Teller


Top Job

Located in Utica, NY

Credit Union is seeking a Member Service Representative/Teller to be responsible for the following:


  • Processes transactions, including all types of deposits, withdrawals, money orders, traveler’s checks, loan payments, mail transactions and cash advances.
  • Verifies cash and endorsements, issues receipts, orders checks, and places stop payments on checks for members.
  • Provides members with service and information in regard to the services offered by the credit union; researches and solves member questions, problems and complaints.
  • Assist the Member Service team meet the goals set in all categories assigned; recognizing opportunities to deepen the relationship by educating the member of additional products and services offered by the credit union.
  • Totals member transactions at the end of the day and completes proving report for departmental reporting; prepares and verifies night drop deposit. Maintains cash drawer with a high degree of accuracy.
  • Assists with all operational duties, audits, and may shadow new MSRs as requested. Some duties may include the daily reconciling of ATM’s, CDM’s and Negotiables.
  • Assist with Safe Deposit access and occasional Greeter Coverage.
  • Maintains general working knowledge of products and services offered by the credit union and answers member questions in an informed, service driven, and courteous manner.
  • With every transaction, responsible to build awareness of all products and services offered by the credit union.
  • Meets referral goals as assigned.
  • Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
  • Required to attend training sessions as appropriate.
  • Performs other duties as assigned.

Qualifications & Experience:


  • High School or equivalent or prior related experience
  • Good communication skills
  • Attention to detail
  • Computer aptitude

Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
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