Customer Account Representative

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Located in Friendswood, TX

Salary: 25.00

Express Employment Professionals-Houston Bay Area

 

is looking for an upbeat, experienced Customer Service Representative with excellent communication skills and experience/skills with the following:

 

Goal of Function

  • Communicate effectively with customers by phone and email to ensure the best service possible
  • Coordinate with sales team in the implementation of customer strategies ,
  • Receive and process customer purchase orders accurately and efficiently
  • Research and resolve issues pertaining to Customer Service nonconformances
  • Allocate and assign inventory to specific Customer orders
  • Customer order logistic handling, warehouse customer order placement and coordination
  • Complete an order "from front to back" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
  • Handling documents such as BOLs, CoA's, hazardous material, etc.

 

 

Responsibilities

  • Execute order management and transactions for accounts within Americas region
  • Coordinates entire order and supply management tasks (“quote to cash”) and ensure supply performance is delivered according company guidelines
  • Supervision of delivery plans and logistic processes
  • Active advising major customers with related Key Account Manager
  • Regular contacts with international wholesale clients via phone and email
  • Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
  • Interactions with other departments on-site and abroad
  • Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork and miscellaneous invoice and sales history.
  • Handle customer collection for all outstanding invoices.
  • Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
  • Manage customer accounts in coordination with Sales team.
  • Enter and maintain customer orders, customer master and CSR information, and price list maintenance.
  • Ensure customer complaints regarding product or service issues are properly communicated.
  • Issue returns as necessary, including the preparation of all necessary paperwork

 

Required Skills and Experience

 

  • College degree strongly preferred but not required.
  • 4-5 years professional experience required.
  • Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
  • Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations

Candidate Profile

  • High customer and service centricity with quality awareness
  • Pro-active behavior and interest for company, processes and product lines
  • Flexible with an appreciation of a fast-growing and multi-cultural environment
  • Highly organized with good problem solving skills
  • Ability to manage time effectively and to prioritize multiple tasks.
  • Must have strong communication (English) and interpersonal skills
  • Bilingual is a plus

 

Below are the service criteria:

  • Team player
  • Work ethnic
  • Communicator
  • Culture fit
  • Unflappable
  • Senor of urgency
  • Optimistic
  • Functional experience will be positive  

Four Ways To Apply: (choose one)

Resumes may be emailed to jobs.houstontxbayarea@expresspros.com
Complete an online application on our website https://www.expresspros.com/bayareahoustontx/
Submit it to the Houston/Bay Area location
Call our office at 281-648-4200
Visit our office at 211 E. Parkwood Suite 210 Friendswood, Tx 77546

About Express Employment Professionals:

Express can help you find the type of job that is a perfect fit for your needs and abilities, and you'll never pay a fee for our services and support. Whether you're looking for a full-time position, part-time work, or a more flexible schedule, Express can place you in a wide range of jobs that meet your employment goals, including Administrative, Commercial, and Professional positions. Let us help you today!

 

Benefits Available to Eligible Express Associates:

Medical Plan
Dental Plan
Holiday Pay (6 Days Observed)
Vacation Pay
Referral Bonuses

For a complete listing of all open positions, visit www.expresspros.com/bayareahoustontx

 

Express Office: Houston (Bay Area)
211 East Parkwood
Suite 210
Friendswood, TX 77546
Apply Now