Private Flood Specialist

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Located in Saint Petersburg, FL

Salary: $16.00 - $18.00

 

Private Flood Specialist Needed!

Located in Saint Petersburg, FL

Salary: $16.00 - $18.00 

Busy Insurance Company located inSaint Petersburg is looking for a Private Flood Specialist  to join their team immediately.

 

A Private Flood Specialist demonstrates the ability to provide courteous and professional service at all times to internal and external customers. The ideal candidate should also have a highly developed sense of integrity and commitment to customer satisfaction. This individual must demonstrate a passion for excellence with respect to treating and caring for customers while providing information and resolving any issues or concerns a client may have. A Private Flood Specialist must be competent in handling questions with ease in regard to all fundamental aspects of admitted excess and surplus lines primary and excess business. They must have strong organizational and time management skills. The Private Flood Specialist should be able to handle escalated issues in a calm and effective manner and should be able to deescalate situations as needed. In addition, a Private Flood Specialist must possess a strong work ethic and team player mentality. The ideal candidate will also display excellent verbal and written communication skills and the ability to use and exercise good judgment in decision making. A strong emphasis on superior customer service is critical.

ACCOUNTABILITIES/JOB DUTIES:

  •  Ability to utilize resources effectively to resolve internal and external customer concerns or policy inquires.
  •  Ability to focus and prioritize tasks while maintaining progress on other assignments. The associate must demonstrate that they can accept and take direction from direct supervisor and quickly change direction when warranted.
  •  Efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for repetitive policy handling and document interactions for any future contact as needed.
  •  Review admitted excess flood policies when endorsements are applied to underlying flood policies to confirm risk remains eligible for admitted excess flood product.
  •  Communicating with agents when underlying flood policy renewal payments are not submitted to ensure admitted excess flood renewal payments are processed to assist in obtaining highest possible admitted excess renewal retention rates.
  •  Process admitted excess flood cancellations.
  • Assists in the admitted excess flood inspection process as the liaison between the inspection vendor and the agent.
  • Responsible for daily monitoring and processing of admitted excess inbox requests.  
  • Maintain spreadsheet logs of incoming admitted and surplus lines submissions and track the progress of the submissions to ensure all are processed within the company’s required time service.
  • Adherence to all company partner underwriting guidelines and instructions both written and verbal.
  • Must respond to all incoming calls and chats from assigned queues.Must have a working knowledge of rules, regulations and procedures of the National Flood Insurance Program, the company’s admitted excess product, and the company’s surplus carrier partners to professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Must be comfortable working in a fast-paced, high-volume atmosphere.
  •  Ability to recommend process improvements or ideas that may better customer and/or business needs with an action plan to put into motion. 
  • Process return premium checks for admitted excess and private flood accounts.

 Maintain or exceed company standards regarding production and quality.

 All other duties as requested and/or assigned.

REQUIREMENTS:

  1. Exhibit strong verbal and written communication skills.
  1. Prior Flood insurance experience required.
  1. High school diploma (or equivalent) required.
  1. Some college preferred.
  1. Must be proficient in all Microsoft office products.
  1. Current 2-20 or 4-40 insurance license preferred.
  1. Current Surplus Lines experience preferred.
  1. Bi-lingual (English/Spanish) a plus.

Benefits Available to Eligible Express Associates

  • Medical Plan
  • Prescription Drug Coverage
  • Dental Plan
  • Vision/Eyewear Plan
  • Life Insurance
  • Short-Term Disability
  • Accrue Holiday and Vacation PTO
  • Direct Deposit
  • 401(k) Retirement Savings Plan
  • Referral Bonuses

 

To APPLY for this opportunity OR for more information about all our jobs postings, please

  • Call our office at 727-479-0679

Visit our office at 4326 Park Boulevard, Suite E, Pinellas Park, FL 33781 

 

Express Office: Saint Petersburg
4326 Park Boulevard
Suite E
Pinellas Park, FL 33781
Apply Now