Bilingual Customer Relations Representative

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Located in Tualatin, OR

Salary: $16 per hour

French/English bilingual Customer Service opportunity available, apply today!

 

Job Summary:

As a Customer Support Agent, your goal is to provide our customers a world-class experience through excellent product knowledge and skilled use of business systems.   Essential Job Duties:

  • Respond to incoming calls, including part lookup and order entry
  • Provide support to French speaking customers
  • Use of selling techniques to drive additional sales
  • Service call resolution or escalation, includes providing order and delivery status
  • Provide assistance to customers in accordance with KAO call quality standards
  • Perform all tasks to specified standards and metrics on a consistent basis
  • Find a solution for the customer, offering alternatives as appropriate
  • Escalating or transferring calls as appropriate
  • Requesting assistance as required
  • Identifying the best way to clarify what item the customer

 

Basic Qualifications:

  • Sales and/or customer service experience required, call center environment preferred
  • Computer proficiency
  • Punctuality
  • Strong attention to detail
  • The ability to relate to our customers and help them solve problems  
  • Bilingual in English/French REQUIRED

Knowledge/Skills/Abilities:

  • Must have good written and verbal communication skills
  • Ability  to work well with others
  • Must have good customer relation skills
  • Must possess a calm demeanor, but also the confidence to offer customers a better solution when available and the enthusiasm and energy to assist our customers in finding the products they need
  • A strong desire to grow professionally
  • Ability to multi-task in a fast paced environment

Pay: $16

Call us today! 503-612-1800

Stop in between 8:30am-2:30pm 19407 SW Martinazzi Avenue Tualatin, OR 97062

Apply here today!

Email us at jobs.westtualatinor@expresspros.com

We offer competitive wages, immediate medical benefits, a 401(k) plan, weekly paychecks and much more!

 

Express Office: West Tualatin
19407 Southwest Martinazzi Avenue
Tualatin, OR 97062
Apply Now