Remote Helpdesk Support

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Located in Corning, NY

Salary: $13-$16/hr

Remote IT Helpdesk Support

Full Time. Evaluation Hire. $13-16/hr.

 

General: Provide troubleshooting and technical support via phone, remote session, chat, and email.

 

Responsibilities:

  • Diagnose and troubleshoot end user desktop application issues and provide appropriate resolution
  • Respond to and resolve technical end user service and support incidents and requests
  • Follow up with end users to provide updates as per service level guidelines
  • Perform account management and maintenance for various applications and systems
  • Follow all SOP’s
  • Work collaboratively with people across organization
  • Support PC’s, MAC’s, workstations/laptops, printers, and mobile devices
  • Support end users in their use of applications such as MS Office, VPN, Adobe, 0365, Chrome, IE, and Firefox

Qualifications:

  • Ability to type and talk simultaneously and accurately
  • Sound understanding of customer support, operations, processes, and ticketing
  • Effective communication skills
  • Minimum 2 years’ helpdesk experience
  • Minimum 2-year college degree

Interested candidates should call 607-936-0770 or send resume to sybil.aumick@expresspros.com.

 

Express Employment Professionals

11849 East Corning Rd

Corning, NY 14830

www.expresspros.com/corningny

Express Office: Corning
11849 East Corning Road
Suite 101
Corning, NY 14830
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