Customer Service Representative

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Located in FOREST GROVE, OR

Salary: $15.00-18.00

Customer Service Representative

Pay: $15 – 18

Days & Hours: M – F, 8 AM – 5 PM

Location: Forest Grove, OR

 

Summary: The Customer Service Representative will receive purchase orders for products made to customer specifications and must be able to interpret fabrication drawings and prints in order to determine manufacturability within the constraints of production capacity and materials available. The successful candidate will be positive and proactive in nature with the ability to operate under pressure and resourcefully solve any problems that may arise.

Job Duties:

  • Complete and process error-free orders, change orders and sales forms
  • Write up accurate and complete Request for Quotation (RFQ) and be able to pinpoint breakdown in system(s) as applicable; build upon pre-existing orders for continuous customers
  • Calculate price quotations for new and repeat part numbers accurately and in a timely manner; understand specification requirements that are necessary at each step of quotation and order stages
  • Communicate order status to customers including steps of production and identifying errors related to electrical connectivity; provide tracking information and timeline of delivery
  • Communicate with manufacturing and engineering departments and understand the manufacturing capabilities and special processes for each facility
  • Respond to customer and sales representatives’ requests in a timely manner
  • Audit purchase orders and completed customer reports as needed

Previous Experience desired:

  • 2 – 5 years Sales or Customer Service
  • Electronics – Contract Manufacturing, Printed Circuit Boards
  • Knowledge of Electrical Engineering beneficial but not required

Qualifications

  • Ability to communicate professionally with company representatives and customers via written word and spoken communication
  • Basic knowledge of Process Control Block (PCB) processes as relates to quotations and pricing policy
  • Understanding of basic math concepts and ability to calculate accurately
  • Basic knowledge of Microsoft Word and Excel programs
  • Ability to adhere to policies governing manufacturing and sales such as the International Traffic in Arms (ITAR) regulations

Education Required:

  • High School Diploma required
  • Bachelor’s degree preferred

Contact Express Employment Professionals for immediate consideration:

Call 503-640-3600

OR

Email your resume to jobs.hillsboroor@expresspros.com

 

Express Office: Hillsboro (Portland Metro)
1001 Southeast Tualatin Valley Highway
Suite B34
Hillsboro, OR 97123
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