Administrative Customer Service Associate
Located in Utica, NY
Salary: $14-16 DOE
The Administrative Customer Service Associate is the liaison between our company and our customers: answering phone calls, helping to resolve problems, and contacting our customers. All customer interactions must be conducted in a professional, cheerful and helpful manner.
Answer the phone quickly and professionally.
Be familiar with our company, products, and services so many questions can be answered without consulting others.
Communicate clearly, precisely and in a friendly manner
Take complete messages and deliver them in a timely manner.
Call customers to schedule maintenance appointments.
Work with service & oil departments handle customer inquiries, give oil prices, print oil tickets
Alert team leaders and office manager quickly to take care of significant customer issues.
Be a champion of the customers to our company.
Perform other duties as assigned.
Excellent verbal and written communications skills
Effective phone skills
Ability to work independently and within a team to handle issues from customer inquiries
Ability to project a professional image
Manage customer records and files
Strong knowledge of Word & Excel
Ability to work with independent software and Google drive
Complete our application or contact our office at 315-790-5723 with any questions.
Express Employment Professionals is an Equal Opportunity Employer
Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502