Customer Service Representative

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Located in Dallas, TX

Salary: $13.00

Job Title: Customer Service Representative

Department: Operations

Location:  Dallas, TX

Pay: $13.00 per hour

 

Express Employment Professionals, in partnership with a leading provider of intelligent sales, customer experience, and advanced technology solutions, is looking for A-players who excel at their jobs and who crave a challenge. Their passion is ensuring the privacy of every American, with a focus on helping enterprises protect the sensitive personal information of their consumers. Their employees care about the right to privacy, and they’re driven to defend that right—that’s why their award-winning software and an elite team of professionals are trusted by thousands of organizations in healthcare, finance, education, insurance, and government. They like the work they do, and they need people who want to make a difference in the lives of their customers.

The call center is open from 9am to 7pm, Monday through Saturday and we ask that you be FLEXIBLE to work overtime or a different shift.  If you are interested in learning more, please apply to this position at www.expressprosdallas.com or email jobs.dallastxwest@expresspros.com or call 214-637-5627 to speak with a recruiter.

Essential Duties and Responsibilities:  

 

  • Answer a high volume of inbound phone calls while maintaining excellent quality 
  • Ability to handle sensitive data
  • Ability to diffuse customer escalations quickly
  • Ability to multi-task and prioritize well in a fast-paced environment
  • Ability to work weekends, holidays and overtime as requested
  • Regular attendance and timeliness
  • Other duties as assigned

 

Required Skills and Qualifications:

 

  • Must be self-motivated, driven to succeed and ready to hit the ground running
  • Customer Focus Attitude
  • Excellent Listening Skills
  • Strong Verbal Communication
  • Building Relationships
  • People Skills (empathetic and willingness to serve others)
  • Interpersonal Savvy
  • Problem Solving

 

Education and Experience:

 

  • Basic Data Entry Skills (Typing - 35 WPM)

 

Schedule:

  • Training is one day
  • Shift hours: 9am to 6pm or 10am to 7pm
  • Days: Monday – Saturday
  • Start date will begin on September 12, 2019

Express Office: Dallas (West)
2727 West Mockingbird Lane
Suite 104
Dallas, TX 75235
Apply Now