Customer Service Specialist
Located in Stafford, VA
Seeking a Customer Support Specialist to assist customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Experience as a Customer Support Specialist or similar CS role
- Basic Computer Skills
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Express Office: Stafford
233 Garrisonville Road
Suite 102 1/2 and 103
Stafford, VA 22554