Call Center Customer Service Specialist
Located in Springfield, IL
We are seeking multiple Call Center and Customer Service Representatives looking for full time/long term opportunities! You will be responsible for helping customers by providing direction and connections to different departments as well as answering general inquiries.
Responsibilities in Call Center/Customer Service Roles:
Handle customer inquiries, concerns and schedules
Provide information about departments and locations
Troubleshoot and resolve customer billing issues
Document and update customer records based on interactions
Qualifications for Call Center/Customer Service Roles:
Previous experience in customer service, sales, collections or other related fields
Ability to build rapport with callers
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
M-F 8-5pm/ M-F 12pm-7:30pm
$14/hr. - $17/hr. to start
Business Casual Dress Code!
West Side and East Side of Springfield Locations!
Long term Opportunity with an industry leader!
Call us today at Express at 217-528-3000!
Express Office: Springfield
3000 Professional Drive
Springfield, IL 62703