Patient Care Coordinator

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Located in Utica, NY

Seeking an outgoing professional Patient Care Coordinator to be responsible for the following:

  • Assist customers in finding the product that best fits their medical need.
  • Process new orders for supplies and equipment this includes verifying insurance, obtaining authorizations as needed, keying orders, pulling products and educating patients.
  • Will need to learn great product knowledge on all medical equipment and supplies in order to have a complete understanding and appreciation for the use of the equipment and supplies.
  • All aspects of exceptional Customer Service including answering phones, emails, faxes and serving customers.
  • Verifies insurance coverage and advises collections department of required actions for billing
  • Process and verify information where accuracy and timely processing is most important.
  • Demonstrate ethical conduct and maintain confidentiality of patient information.
  • Any other task, as assigned.

Job Requirements:

  • Must be flexible and able to multi-task switching from one job task to another frequently.
  • Excellent communication skills, both verbal and written 
  • Excellent phone skills.
  • Self-starter able to keep abreast of health care industry, DME/HME products, terminology, rules & regulations
  • Strong attention to detail and the ability to work in a fast paced office.
  • Consistently seek and understand new product information.
  • Ability to critically think and problem solve under pressure.
  • Ability to adapt well to change and multi-task effectively
  • Strong computer skills and minimum typing speed of 40 WPM
  • Able to work independently as well as to maintain confidentiality.
  • Work hours:  Monday - Friday 8:30 a.m. - 5:00 p.m.  Compensation package includes benefits such as health insurance, 401K, paid holidays and paid time off.

Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
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