Customer Support Representative


Top Job

Located in Utica, NY

Salary: $14.24-$15.00 DOE

Job Description

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, this opportunity is for you! A national provider of retirement plan administration, actuarial, consulting, collective investment fund administration and services to a diverse array of clients spanning the United States and Puerto Rico seeks to expand their team with Customer Service Support Representatives.

This position pays $14.25 per hour and $15 for Bi-lingual candidates.

Work hours are 11:30am-8:00pm Monday-Friday. Hours while in training are 9:00am-5:30pm.


The team of Customer Service Representatives are responsible for responding to retirement plan participant questions and inquiries via phone or e-mail in a timely manner, and logging calls into the Plan Manager system.

  • Learn and understand Customer Service procedures.
  • Become familiar with proprietary computer programs and procedures.
  • Study for and pass ASPPA (American Society of Pension Professionals and Actuaries) Retirement Plan Fundamentals Course.
  • Provide support to the Consulting Unit (filing, data scrubbing, data entry, mail, etc.).
  • Provide support to the Operations Unit (data entry, transaction processing).

Ancillary Duties: As an integral member of the organization, this position is also responsible to provide assistance wherever necessary to help the department and the Company in achieving their goals.


Education: Minimum 2 year degree in Business, Accounting or related field

Skills: Well-developed written and oral communication skills; ability to be highly organized and show an attention to detail; ability to prioritize work assignments and multitask; display an intermediate level competency with Microsoft Word and Excel, as well as personal computer skills. Bilingual (English/Spanish) is preferred.

Experience: Must have Customer Service experience

Please submit your resume to this posting. You can also visit us online at to complete our application or contact our office at 315-790-5723 with any questions.

Express Employment Professionals is an Equal Opportunity Employer

Job Type: Full-time

Salary: $14.25 to $15.00 /hour

Express Office: Utica/Rome
The Landmarc Building
118 Columbia Street, Suite 103
Utica, NY 13502
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