Customer Service Associate
Located in Newark, NJ
Salary: $15.00 to $18.00/hr
Express Employment in Bloomfield is partnered with a Growing E-commerce Company currently seeking a Driven and self-motivated Customer Service/Shipping Associate who can excel at being part of our team.
- E-commerce experience with platforms such as Big Commerce and Amazon Seller Central
- Customer service help desk experience with platforms such as Zendesk, LiveChat, etc.
- Familiarity with Scheduling Shipments with various carriers such as UPS, Fedex, USPS & LTL Carriers
- Excellent phone manner
- Extremely detail oriented and structured
- Strong abilities to problem solve
- Ability to manage multiple projects simultaneously
- Enjoy working in a collaborative environment
- Passion for quality customer experience
- Basic computer skills, including knowledge of Microsoft Excel, Outlook & Adobe Photoshop
Responsibilities to include
- Answer routine product and order inquiries via phone, email, social media, and LiveChat
- Process Credit Card Payments/refunds on orders
- Solve order and inventory related issues
- Ensuring optimal customer satisfaction
- Scheduling Shipping appointments via E-commerce platforms
- Ensure outbound shipments meet customer and company standards.
Qualified candidates should call or e-mail Diana Medina at Express. (973) 707-5363 or Diana.Medina@Expresspros.com.
Express Office: Bloomfield
256 Broad Street
Bloomfield, NJ 07003