Customer Service Associate

Share

Top Job

Located in Newark, NJ

Salary: $15.00 to $18.00/hr

Express Employment in Bloomfield is partnered with a Growing E-commerce Company currently seeking a Driven and self-motivated Customer Service/Shipping Associate who can excel at being part of our team.

 

Qualifications:

  • E-commerce experience with platforms such as Big Commerce and Amazon Seller Central
  • Customer service help desk experience with platforms such as Zendesk, LiveChat, etc.
  • Familiarity with Scheduling Shipments with various carriers such as UPS, Fedex, USPS & LTL Carriers
  • Excellent phone manner
  • Extremely detail oriented and structured
  • Strong abilities to problem solve
  • Ability to manage multiple projects simultaneously
  • Enjoy working in a collaborative environment
  • Passion for quality customer experience
  • Basic computer skills, including knowledge of Microsoft Excel, Outlook & Adobe Photoshop

Responsibilities to include

  • Answer routine product and order inquiries via phone, email, social media, and LiveChat
  • Process Credit Card Payments/refunds on orders
  • Solve order and inventory related issues
  • Ensuring optimal customer satisfaction
  • Scheduling Shipping appointments via E-commerce platforms
  • Ensure outbound shipments meet customer and company standards.

 

Qualified candidates should call or e-mail Diana Medina at Express. (973) 707-5363 or Diana.Medina@Expresspros.com.

Express Office: Bloomfield
256 Broad Street
Suite A
Bloomfield, NJ 07003
Apply Now