Freight Brokerage Supervisor

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Located in Kent, WA

POSITION SUMMARY

The Freight Brokerage Supervisor oversees all brokerage operations and staff to ensure the safe and on-time delivery of customer shipments. Primary duties include operations management, process development, customer service, compliance management, inside sales, carrier development, and order processing.

 

Responsibilities

  • Source and screen Carriers to maximize service levels and minimize risk.
  • Supervise and train support Team.
  • Advance and expand existing network of customers.
  • Assist in developing and negotiating pricing.
  • Develop, implement, and monitor processes, systems, and software.
  • Collect and report analytics.

 

Requirements

  • Minimum 3 years’ brokerage experience.
  • Minimum 1-year supervisory experience.
  • Proven Customer service skills and experience.
  • Professional level communication skills (written and verbal).
  • Intermediate computer proficiency using Microsoft Office and relational database software.
  • Critical thinking skills including the ability to understand, effectively interpret and communicate complex situations.
  • Experience in developing and implementing standardized processes.
  • Experience in promoting and managing continuous improvement initiatives.
  • Demonstrate honesty, integrity, and garner respect among customers, vendors, and co-workers.
  • Pricing and negotiation skills.

Express Office: Kent
841 Central Avenue North
#C-115
Kent, WA 98032
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