Customer Experience Representative - Bilingual French

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Located in Budd Lake, NJ

Salary: $14.00

Express Employment in Hackettstown, NJ is working with a local company in Mt. Olive, NJwho is looking for a Customer Service Rep who is fluent in French.

This is a temp to perm position!

RESPONSIBILITIES:

  • Proficiency with placing customer orders via phone, fax or email
  • Provide information to customers regarding Orders, Delivery, product availability, Pricing and Promotions
  • Become proficient with company policies and Marketing programs around promotions, freight policy, product information and customer experience expectations
  • Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate
  • Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability
  • Work with Sales Support Staff to escalate issues, communicating inquiries and complaints and drive continuous improvement to exceed customer expectations
  • Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution
  • Can prioritize and manage multiple tasks simultaneously in a fun, office environment

 

QUALIFICATIONS:

  • Minimum of 1-year customer contact center experience preferred
  • Must be bilingual (French)
  • High School Diploma or equivalent required
  • Strong customer service focus
  • Previous SAP experience preferred
  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Must be able to work in a team environment
  • Ability to work occasional overtime is required

Benefits Offered when Working With Express:

  • Medical, Vision, Dental- Benefit Eligibility
  • INSTANT Referral Bonus Eligibility
  • Access to job openings at hundreds of local, premier employers that are not posted online!
  • Vacation Pay eligibility
  • 401k eligibility
  • Direct Deposit/Money Card

How to Apply:

  • APPLY to this posting
  • Sign up on our ExpressJobs App on your phone and apply there!
  • CALL 908-813-8311
  • VISIT our office at 453 Route 46 East, Suite 5, Hackettstown, NJ 07828
  • Email: Jaime.Jensen@ExpressPros.com 

Express Office: Hackettstown
453 Route 46
Suite 5
Hackettstown, NJ 07840
Apply Now