Customer Service and Sales

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Located in North Plains, OR

Salary: 16.00-16.50

Customer Service & Sales Assistant

Monday – Friday

7:30 am-5:00 pm

$16.00-$16.50/hr

North Plains, Oregon

 

 

Our ideal candidate will have both a sales as well as customer support background and interest. We want someone who delights in delivering an outstanding customer experience

 

Primary Responsibilities:

  • Assist both store and online retailers with product and order inquiries, complaints, missing parts, pricing, etc. Confirmation via phone, fax and email.
  • Responsible for both new account and new product set up including assistance and coordination with accounting and third party providers of electronic data exchange set up
  • Maintain accurate records of customer (payment terms, pricing, contacts, etc)
  • Responsible for research and resolution of accounting issues such as deductions and problem invoices and maintenance of accurate records of allowances and payment terms.
  • Responsible for research, review and maintenance of compliance records of our customers and communication of customer’s procedures, rules and regulations with all departments (accounting, shipping, packing, testing, order processing, etc.)
  • Compile and convey reports in support of the Sales management team.
  • Assist in problem solving with various departments to resolve problems such as accounting, and / or shipping discrepancies, etc.

Key Skills:

  • Ability to manage / prioritize tasks, and time effectively , solution focused
  • Previous sales and/or customer support experience with record of achievements
  • A positive attitude and ability to work as part of a team. Independently takes action
  • Knowledge and previous use of “Agility” software is a plus
  • Excellent written and verbal communication skills
  • Has a stable work history and takes pride in punctuality and attendance
  • Significant experience with Microsoft Word, Excel, Outlook, websites.
  • Knowledge of basic accounting terminology and practices
  • Organized and detailed
  • Able to follow administrative processes quickly
  • Able to self-manage or interact well within a team
  • Able to continually provide input into training documentation regarding role

Required Education:

  • Minimum High School graduation with demonstrated classes taken in basic accounting/business/math/computer science.
  • Associates or college degree preferred Required Experience:
  •  
  • 2-4 year experience in an office related, customer service position

 

Detailed Task List

  • Customer Service
  • Retailer’s – stores and online
    • Assist employees with their questions or concerns, such as product inquiries, order inquires, complaints, missing parts, pricing etc. via phone, fax and email.
  • Working with our customers with return authorization (RA''s) requests.
  • Creating and maintaining records of the returns.
  • Ensuring correct deductions are taken and removed from aging reports.
  • Resolve Accounting issues
  • Maintain accurate records of various allowances and payment terms we have set up with various customers to ensure our records coincide with our customers and proper deductions are taken.
  • Researching and resolving deductions (penalties, shortages, returns, etc.) and problem invoices open on our aging for Jewett-Cameron.
    • Gathering back up documentation from our customers (buyers and accounting) carriers.
    • Submitting claims to our customers for the reversal of deductions.
    • Payment inquires to our customers.
    • Working with multiple departments internally to ensure accuracy, resolving current issues and preventing future issues.
  • Compliance
  • Researching, reviewing, and maintaining compliance records of our customers in all departments (Accounting, shipping, packing, testing, order processing, etc.)
    • Ensuring all departments internally are made aware of, understand and follow our customer''s procedures, rules and regulations.
  • New Account Set Up
  • Review new programs Sales Managers develop, accurately set up the retail account internally.
  • Giving all departments involved, corresponding information needed for them to process.
  • New Product Set up
  • Maintaining records internally- UPC, Model #, marketing data, dimensions, Agility, and parts breakdown.
  • Giving all departments needed information internally. Maintaining accurate records of our customers
  • Payment terms
  • Procedures
  • Pricing
  • Contacts
  • Compliance
  • Vendor Numbers
  • Maintain 3rd Party EDI relations
  • SPS Commerce & Commerce Hub
    • Removing and setting up customers needing this.
    • Reviewing and monitoring billing, ensuring accuracy and resolving issues.
  • Reports
  • Running various reports from Agility and other sources, maintaining the records for co-workers (i.e. Sales, Returns, Sales Data, Products, Accounting etc.
  • Problem Solving
  • Assisting various departments with researching and resolving various problems that arise, such as, accounting, shipping, discrepancies, etc.

 

 

For immediate consideration, contact Express Employment Professionals:

Call (503) 640-3600

Email your resume to Jobs.HillsboroOR@expresspros.com

Apply online at http://expresshillsboroor.com

We offer immediate medical (PPO), dental, vision, short and life term insurance options, a 401(k) plan, and much more!

Express Office: Hillsboro (Portland Metro)
1001 Southeast Tualatin Valley Highway
Suite B34
Hillsboro, OR 97123
Apply Now