IT Support Specialist

Located in Alpharetta, GA

IT Technical Support Specialist

The IT Technical Support Specialist will install, upgrade, maintain, test and troubleshoot a company’s IT infrastructure, which includes computer equipment such as personal computers, laptops and networking equipment. IT TSS personnel must understand computer components, such as motherboards, and networking components, such as routers and switches, in order to identify problems and introduce repairs or replacements.

This position requires that the individual provide backup support to other office personnel. This includes, but is not limited to our Shielding Specialist and Report Processors. These tasks involve coordination between the medical physicists and clients regarding registration of Radiological Facilities and the preparation and submission of shielding designs, as well as processing reports provided by the medical physicists so they can be provided to the clients. This position also requires the evaluation of the processes involved in these tasks for process improvement and any other duties delegated by the Office Manager or Company Officers.

IT TSS personnel members should have strong analytical and problem-solving skills. The ability to work in a team environment, to share information and to work under pressure are keys to success. A minimum of a bachelor’s degree in computer science, information technology or equivalent field is required.

The successful candidate should have experience with Microsoft Office 365 (Word, Excel, Access), Sharepoint and Outlook. Experience with VBA is preferred, but not required.