IT Support Specialist


Top Job

Located in Ithaca, NY

Salary: $22 - $24

Express Employment Professionals in Ithaca is searching for an IT Support Specialist for our client located in Ithaca for a long term  opening. The IT Support Specialist will provide end user support and maintenance within the organization's desktop and mobile computing environment.  This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software, and mobile computing devices. Key to this position will be strong customer service skills while troubleshooting end users issues with a high sense of urgency. 

  • Will perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstations and related hardware and software in order to deliver required desktop service levels
  • Receive and respond to incoming requests regarding desktop problems
  • Ensure that physical desktop connections are in proper working order
  • Provide accurate documentation for maintenance/repair issues

Job Requirements

The IT Support Specialist will have:

  • 3+ years of experience supporting Windows PCs/laptops; Windows 7, 8, 10 
  • 2+ years of experience supporting Mac OSX
  • Experience with SQL databases
  • Some experience supporting tablets and mobile devices (Mac and/or Android)
  • Experience with Microsoft Office products
  • Experience with networking:  IP, VPN
  • Effective interpersonal skills and relationship-building skills
  • Strong written and oral communication skills

For immediate consideration apply now!


Express Office: Ithaca
222 Elmira Road
Suite 2
Ithaca, NY 14850
Apply Now