Service Dispatcher

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Located in Arlington,TX

Salary: $19.00-$20

Quick Books experience a huge plus. Strong Excel skills are a requirement.

  • Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
  • Schedule return trips with customers when parts are in.
  • Maintain the on-call schedule for service technicians.
  • Maintain customer database with current information.
  • Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
  • Provide accounting with maintenance contract billing information.
  • Prepare service invoices and timecards for processing.
  • Quick Books experience a huge plus. 
  • Strong Excel skills are a requirement.

Required Qualifications:

  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Knowledge of oil and gas industry is preferred, but not required
  • Strong Computer skills, Advanced Excel
  • High school diploma
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Daily Duties:

  • Take incoming customer calls.
  • Schedule and coordinate all service calls as calls are received.
  • Create dispatch ticket for all service calls.
  • Dispatch Service Technicians, one call at a time.
  • Dispatch Service Technicians from home office to first call.
  • Debrief Service Technicians after completion of each call.
  • Respond to all messages left overnight.
  • Maintain the dispatch board / schedule.
  • Forecast workload for 2 – 3 days out
  • Contact customers with a “Pending” status as parts are received for scheduling.
  • Follow up on all pending and recommended work with customer utilizing the pending work log.
  • Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
  • Help Service Manager with marketing issues as directed.
  • Order parts for special orders.

Express Office: Arlington (Dallas Metro)
3701 South Cooper Street
Suite 233
Arlington, TX 76015
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