Service Dispatcher - SPECIALIZED RECRUITING

Top Job

Located in Arlington,TX

Salary: $23

Quick Books experience a huge plus. Strong Excel skills are a requirement.

• Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
• Schedule return trips with customers when parts are in.
• Maintain the on-call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
• Provide accounting with maintenance contract billing information.
• Prepare service invoices and timecards for processing.
• Quick Books experience a huge plus. 
• Strong Excel skills are a requirement.

Required Qualifications:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• Knowledge of oil and gas industry is preferred, but not required
• Strong Computer skills, Advanced Excel
• High school diploma
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Daily Duties:

• Take incoming customer calls.
• Schedule and coordinate all service calls as calls are received.
• Create dispatch ticket for all service calls.
• Dispatch Service Technicians, one call at a time.
• Dispatch Service Technicians from home office to first call.
• Debrief Service Technicians after completion of each call.
• Respond to all messages left overnight.
• Maintain the dispatch board / schedule.
• Forecast workload for 2 – 3 days out
• Contact customers with a “Pending” status as parts are received for scheduling.
• Follow up on all pending and recommended work with customer utilizing the pending work log.
• Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
• Help Service Manager with marketing issues as directed.
• Order parts for special orders.

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