Application Administrator

Top Job

Located in Bend, OR

Salary: Competitive comp & benefits!

One of Central Oregon’s leading technology teams is adding an Application Administrator to their team!

 

What You Get to Do!

Application Administrators provide tactical support and services for specific applications.  They provide configuration services, troubleshoot and seek resolution for application issues/defects and participate in exploring and planning potential improvements.  Application Administrators act as the solution administrator for most key solutions, whether on premise or a SaaS model.

Operational Support: End-User

·       Address production issues and problems from business and product vendors escalated from tier 1 support by providing tier 2 expertise resulting in reduced business impact of incidents by timely resolution

·       Support activities include investigation, diagnosis, incident resolution/recovery, identification of acceptable workaround, and follow proper incident closure procedures for knowledge and reporting/metric purposes

Operational Support: Administration 

·       Configure the application and maintaining appropriate documentation and versioning changes

·       Perform business approved security and role administration requests

·       Provide technical consultation with business and vendors

·       Identifying and resolving ongoing application problems

Improvements: Enhancements & Releases

·       Support internal and vendor roadmap development and execution efforts, actively participating in enhancement/improvement efforts; including project support

·       Provide entry-level quality assurance and validation of vendor software releases/patches and approved configuration changes to ensure a successful service transition

Improvements: Process & Administration

·       Administer and maintain documented processes and procedures to manage package configurations and security settings to encompass various usage scenarios

Data Management: Development & Quality Assurance

·       Support quality assurance activities to ensure an efficient, reliable and secure business application

·       Perform periodic reviews to identify system and data improvement opportunities

·       Document and curate knowledge relating to the management and support of the application/platform

 

What You Will Bring…

·       Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent experience in related field

·       A minimum of 2 years’ IT experience desired

·       Experience supporting users and working with business applications preferred

·       Exhibiting moderate breadth/depth of experience and knowledge performing application system administration duties. 

·       Basic knowledge of system development methodologies and configuration management

·       Basic knowledge of productivity applications (Google Applications, MS Office, etc.)

·       Passion for the work you do and people you do it with!

To Apply:  For confidential consideration, please submit resume to karen.turner@expresspros.com  

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