Service Call Center Representative

Located in Maplewood, MN

Salary: $18-$20

Temporary to Hire Opportunity!

Monday – Friday 9:30am – 6:00pm. First 3 weeks 8-4:30pm 

 Pay: $18/$20 DOE+ $2/hr-$3/hr additional on average commission

 

The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service department by scheduling work so as to maximize customer convenience while meeting with advisors and technicians ability. 

 

Essential Duties include:
1. Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information
2. Listen to customer concerns, comments and requests to provide clear explanation on the repair order
3. Provide accurate cost and time estimates for needed maintenance and repairs
4. Perform follow up calls to service customers to ensure satisfaction with their service visit
5. Handle customer complaints and concerns while maintaining high customer satisfaction standards
6. Build and maintain strong relationships with customers and co-workers

 

 

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

651.289.8051

lee.cox@expresspros.com

Apply Now