Cruise Services General Manager $140k Annual Base + 10% MBO (Bonus)

Top Job

Located in Doral, FL

Salary: $140k Annual Base + 10% MBO (B

RESPONSIBILITIES

Operations

·         -Ensures correct and complete implementation of the commercial plan for the companies under his/her scope

·         -Adding value and knowhow to the execution of the operating model and adapting the organization to local needs

·         -Participate in determining the correct sales strategy for the Cruise Line

·         -Define all commercial criteria to be applied in the shops (Lay out, Pricing, Promotions, Category selection…) in coordination with Marketing and Category Management

·         -Ensure that decisions and recommendations from the Cruise line/Head office are applied in shops

·         -Ensure that shops are run in accordance with legal rules and technical specifications as safety regulations

·         -Ensure that all staff and material are present in accordance with the activities requirements

·         -Follow sales evolutions and analyze figures to prepare weekly and monthly activity reports

·         -Ensure a correct level of reporting from shops

·         -Guarantee the correct implementation of processes in general and especially of promotions

·         -Regularly control stocks situation and issue monthly shop count inventories

·         -Guarantee a fluid logistics organization and delivery of shops

·         -Implement all necessary actions to ensure that objectives are met within set budget

People

·         -Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

·         -Review staff performance and track FTE by department

Finance

·         Analyze monthly KPI’s, income statement and balance sheet.

·         Participate in the determination of the investment and development plan

Customer

·         -Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented

WHAT WE ARE LOOKING FOR

Required: Retail and/or customer service experience with at least 6 years at management level. Knowledge of the retail or consumer goods industry, Fluent in English, Additional languages as applicable.

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