Customer Service Representative

Located in Georgetown, TX

Salary: $20.00 - $25.00 per hour DOE

Express has partnered with a rapidly growing distributor of electro-mechanical components in Georgetown, TX, known for delivering top-tier service and high-quality products. We are seeking a detail-oriented and proactive Customer Service Representative to join our client's dynamic team.

In this role, you will be the primary point of contact for customers, responsible for resolving issues, answering product-related inquiries, and ensuring a seamless customer experience. Our client operates in a fast-paced and evolving environment, where adaptability, teamwork, and a commitment to excellence are essential. You will need to manage multiple tasks, meet deadlines, and maintain a high level of precision in your work.

If you’re looking for an opportunity to join a team that values collaboration, continuous improvement, and delivering outstanding customer service, we encourage you to apply!

Schedule: Monday – Friday, 8:00 AM to 5:00 PM

Pay Rate: $20.00 - $25.00 per hour DOE

Key Responsibilities:

• Provide excellent customer service by answering questions via phone and email.
• Resolve customer complaints in a timely and professional manner.
• Learn and understand product details to assist customers with inquiries.
• Process sales orders, work orders, RMAs, forms, applications, and other customer requests.
• Document and track customer interactions, transactions, comments, and complaints.
• Regularly update open order report status to the sales department.
• Provide feedback and suggest improvements to enhance the customer service process.

Qualifications:

• Minimum of 2 years of customer service experience with a proven record of high customer satisfaction.
• Proficiency in Microsoft Office Suite.
• Prior experience in distribution component sales or technical sales, particularly in electro-mechanical components, is highly preferred.
• Strong communication skills and the ability to multitask in a fast-paced environment.

 

Multiple ways to Apply!

At Express, we value your time. We want to simplify the process and speed up the results. To apply, feel free to:

• Call our office and ask to speak with a Recruiter at about this position
• Apply to this position by submitting your resume or emailing it to Jobs.RoundRockTX@ExpressPros.com
• Or apply on our website at expresspros.com and select the Round Rock office.

 

At Express, we ignite opportunity by giving you choices. We have a variety of career opportunities from over 100 employers in the Williamson County area and we will help you to find the perfect one as quickly as possible. We welcome anyone who seeks to build or continue their career. If you take the time to go the extra mile, try your best in all situations, and believe honesty is the best policy – Call Express today to see how we can help you achieve your career goals!

Express Employment Professionals of Round Rock has helped job seekers in Round Rock and Williamson County since 2003. Call or come see us today to see how we can help you!

 

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