Customer Service Contract Administrator

Top Job

Located in Santa Clarita, CA

Salary: 105K - 115K

CONTRACT ADMINISTRATOR NEEDED IMMEDIATELY!  CALL OR TEXT MARIA AT 661-775-2570!

 

Summary

The Customer Service Contract Administrator is the internal interface between the customer and Mason’s functional areas to ensure customer needs, contractual requirements, and delivery requirements are met.  This position is responsible for managing the day-to-day customer relationship, ensuring ‘Customer Delight’.

 

 

Position Duties

Essential functions of the position include, but are not limited to:

• Manage the customer relationship from quote to order entry to delivery.
• Be the voice of the customer within THE COMPANY and the voice of THE COMPANY''s  to the customer.
• Manage several of our large accounts and assist with smaller accounts.
• Review customer contract requirements and provide assistance in contract and terms and conditions negotiations. Flow requirements to the other functional areas
• Be the right hand of the department leader, owning your accounts backwards and forwards to drive customer delight.
• Support the customer service team in continuous improvement.
• Ensures swift resolution of issues that the customer may encounter by fostering strong internal relationships with each department, ensuring clear communication and accountability is delivered so that problems are solved efficiently.
• Monitor customer’s open orders and customer portals.
• Obtain, analyze and report customer’s rolling, periodic forecast.
• Manage customer scorecard to ensure our reality matches the customers.
• Coordinate, negotiate and communicate commitment dates on customer orders.
• Coordinate timely execution of quotes for existing customers as required.
• Submit Request for Quotation (RFQ) to quoting and develop pricing for approval
• Provide timely response to customer requests with answers and commitments.
• File quotes, sales orders, and sales related correspondence
• Coordinate customer site visits
• Operate within Export Compliance and Technical Data restrictions
• Other duties as assigned

Qualifications

Education & Experience:

• A minimum of a Bachelor''s is required.
• Three (3) years of related experience is required; more than 3 years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
• Understanding of US Government FAR/DFAR regulations. Preference for experience with SAM/DIBB databases and negotiating with USG
• Strong Computer Skills. Including the ability to run Vlook Ups and Pivot tables in Excel
• Excellent Decision Making / Problem Solving Skills.
• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
• Must possess excellent oral and written communication, organizational and troubleshooting skills.
• Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions.
• Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions.
• Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions.
• A working knowledge of ERP systems is required (Infor LN advantageous).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the law. Including the City of Los Angeles'' Fair Chance Initiative for Hiring Ordinance.ng Ordinance.

Apply Now