Customer Service

Top Job

Located in DeKalb, IL

Salary: $25.00 per hour

Customer Service | $25.00/ hour | Monday through Friday | Full time | Dekalb, IL

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our clients.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Issue Resolution: Diagnose and resolve customer issues efficiently, ensuring a satisfactory resolution.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information.
• Documentation: Accurately record customer interactions and transactions in our CRM system.
• Collaboration: Work closely with other departments to address customer needs and enhance service delivery.
• Feedback Collection: Gather customer feedback and report trends to help improve services and products.
• Training: Assist in training new team members as needed.

Ways to apply: 

• Call or text our office (815) 986-9373
• Online at www.expresspros.com/dekalbil

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