Customer Service Representative

Top Job

Located in South El Monte, CA

Salary: $18

Customer Service Representative

 

Essential Duties:

• Resolve customer issues timely and professionally
• Manage and grow assigned accounts
• Improve the overall customer experience as the primary contact for accounts identified by the supervisor
• Achieve or exceed budgeted revenue goals for new business with assigned accounts
• Cultivate the relationships with existing accounts with the main goal to and grow sales and improve customer satisfaction
• Manage customer’s catalogs and literature
• Promote and Manage new item introduction
• Attend on-site meetings with customers to deal with current issues or concerns- when appropriate
• Additional projects and responsibilities as assigned

What We''re looking for:

• Excellent written and verbal communication skills
• Proficient in Excel, with a strong understanding on filtering, pivot tables, etc.
• Ability to take incoming and make outgoing calls
• Ability to respond to emails
• Ability to travel and attend trade shows
• Must be dependable and punctual
• Previous experience with customer support software (Zendesk/Freshdesk) as well as ERP software is a big plus

***

 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

 

Apply Now