Specialized Recruiting Group is searching for an experienced Mortgage Customer Service Specialist to join a local business.

In this role you will have the opportunity to:

· Answer general customer inquiries related to all loan activity and notices. This includes loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.

· Thoroughly research and resolve issues related to loan accounts as indicated by customer requests and/or from system reports.

· Set-up and monitoring of Adjustable Rate Mortgages and other alternative mortgage products. Responsible for the annual escrow analysis review.

· Modifying or correcting credit reporting as situations require and research supports. Apply payments or other refunds received. Review reports and notices for accuracy prior to annual mailings.

· Coordinate resolution to complex customer issues utilizing the expertise of other staff.

· Updating imaged loan files as necessary to document changes.

· Complying with policies, procedures, security requirements, investor requirements, and government regulations.

Experience

· 4 or more years of related experience.

· Mortgage banking or customer service experience required

Knowledge, Skills and Abilities

· Possess broad knowledge of loan servicing functions as well as loan document terms and conditions.

· Ability to multi-task, prioritize, and meet deadlines.

· Work independently and as part of a team. Ability to understand and apply changes to regulations and requirements to daily work.

· Communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.

· Proficient with Microsoft Office products including Outlook, Word, and Excel.

· Knowledge of investor, state, and federal requirements related to mortgage servicing including loan purchases and sales, customer complaints, credit bureau reporting, flood insurance, escrow, and escrow analysis.