Office Assistant / Customer Service

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Located in Hudson, MA

Salary: $20/hr

We are seeking a Customer Service and Office Coordinator for a manufacturing company in Hudson, MA. This is a key role in supporting both office administration and customer service functions. Full training provided!

 

Responsibilities:

• Answer and direct incoming phone calls in a courteous and professional manner.
• Communicate with customers via phone and email to provide order status updates, handle inquiries, and resolve issues.
• Process customer orders, including order entry into our accounting software.
• Generate and send invoices, account statements, and other billing-related documents.
• Track and maintain office supplies, placing orders when necessary.
• Maintain accurate records of customer orders and interactions.
• Coordinate with the production and shipping departments to ensure timely order fulfillment.
• Handle general office administrative tasks, such as filing, copying, and document management.

Requirements:

• Previous experience in customer service or office administration preferred
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.

This is a part-time (30 hours/week) position. The preferred schedule is Mon-Fri 9AM-3PM with flexibility. The pay is $20/hr.

 

If interested, please send email to jobs.actonma@expresspros.com.

 

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